Faber-Castell Pitt Natural Charcoal Pencils: Soft

BC5849SOF

We will endeavour to fulfil and dispatch your order as quickly and safely as possible. We do not provide any guarantee as to a timeframe for delivery. We estimate that most orders to addresses within Christchurch will be delivered within 1-4 working days. Within New Zealand, we expect orders to be delivered within 3-7 working days.

If we are unable to dispatch your order within 3 working days, or if we can only partially fulfil the order initially, we will contact you to discuss alternatives.

Our delivery rates for standard parcels (excluding large items or multiple parcels) are:

• Local delivery within Christchurch City: $4.95
• South Island delivery: $7.50
• North Island: $9.50

Rural addresses will incur an additional delivery fee of $3.95.

Larger parcels may be charged an additional amount - once you have selected the items you need proceed to checkout to see the exact costs.

All prices are in NZD. We currently only ship to New Zealand addresses.

We do not provide a refund because you have changed your mind so please choose carefully. If the goods received are faulty we will meet our obligations under the Consumer Guarantees Act 1993.

Please examine the goods received from us immediately after you receive them. If you do not tell us of any defect or problem within 14 days or receipt of the goods, we shall assume that you have accepted them. The goods must be returned to us as soon as any defect is discovered but no later than 30 days from receipt by you. If any defect is found, then we shall repair or replace the goods, and refund the full cost of returning the goods.

If your goods have been damaged during delivery, please keep the packaging in which the goods were delivered in case the courier company needs to inspect it or we request a photo to be sent. Please contact us for further instructions and we will do our best to resolve the problem as soon as possible.

Faulty or incorrectly supplied goods will be replaced or repaired in the first instance or refunded if no replacement or suitable exchange is available.

Returns procedure for faulty or incorrectly supplied goods:

• Fill out the returns form provided with your purchase.
• email us at: marketing@thedrawingroom.co.nz to discuss return of goods.
• When we have authorized the return of the faulty or incorrect goods we will email you (the customer) a return shipping ticket and provide you with a phone number for our carrier to arrange collection.
• Pack the goods you are returning using the original packaging and attach the shipping ticket sent to you.

The cost of return and/or replacement of faulty or incorrectly supplied goods will be our responsibility.

Returns procedure for goods which are not faulty:

Goods returned which are not faulty may be exchanged at our discretion but not refunded. For these items the cost of return shipping shall be the responsibility of the customer. At our discretion we will exchange goods or provide credit vouchers to the value of the original purchase providing the goods are returned within 30 days and in the original state they were sold to you.

If you want to return goods because you have changed your mind:

• Fill out the returns form provided with your purchase.
• email us at: marketing@thedrawingroom.co.nz to discuss return of goods
• We will email you (the customer) a return shipping ticket and provide you with a phone number for our carrier to arrange collection.
• Pack the goods you are returning using the original packaging and attach the shipping ticket sent to you.

Please note: Shipping costs associated with return of non-faulty goods are the responsibility of the customer, as is the cost of replacement item(s) (if relevant). Payment for this will be made to our bank account number which will be provided when you contact us to arrange return.

Alternatively, customers may exchange goods instore within the specified timeframe. Please contact us to discuss this prior to return of goods.